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We'll help guide you through the process of offering a newly constituted sewer, pumping station or wastewater treatment works for adoption.
On 1 April 2020, Ofwat introduced a new standard practice across the water industry in England. This covers the adoption of newly constructed sewers, pumping stations and wastewater treatment works. You can view the new process in Water UK’s new Sewer Sector Guidance (SSG), which has now replaced the ‘Sewers for Adoption’ guidance.
If you want to apply for the adoption of a new system, you can do so through our GetConnected portal.
Log in to the GetConnected portalThe guide below explains what you need to do when offering new sewers, pumping stations, or wastewater treatment works for adoption. We'll be in touch throughout the process to make sure everything runs smoothly.
Below you'll find specific documents and guidance to help you through the application process.
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If any variations to the system occur after we've granted technical acceptance, please contact the team at DStechassessment@southernwater.co.uk for further guidance.
Here's a general breakdown of how we assess variation:
We consulted with our customers on our Pumping Station Local Practice document. We're reviewing your feedback and will publish our responses soon.
If you'd like to offer feedback, you can email Developer.Communication@Southernwater.co.uk. Please add ‘Pumping Station Consultation’ to the subject line.
Under Section 102 of the Water Industry Act 1991, the owner of an existing private sewer can apply to transfer ownership of their sewer to us.
All the information you need is in our guidance notes for adopting existing sewers. If you’d like to apply for us to adopt an existing sewer, you can do so through our GetConnected portal.
Section 7 of the sector guidance sets out the process for redress where a level of service metric has not been met by the water company.
We have created a redress document for ease of reference. This covers both the redress guidance and a link to the associated metrics.
We understand that all projects are different. If you need further guidance, you can use this form to request a callback.
