Help and support

Need help with your water, wastewater, account or bill? You've come to the right place!

background

What can we help you with today?

Filter topic:

How to save water in your home

Discover simple tips for saving water around your home.

View our advice

An illustrated outline of a glass of water

My water looks, smells, or tastes unusual

Identify and resolve issues with your water's taste, look, or smell.

View our advice

An illustrated outline of a plumber wearing a hat

Find an approved plumber

The WaterSafe directory can help you find an approved plumber in your area.

View our advice

An illustrated outline of a plant pot

How to save water in your garden

Find out what simple changes you can make in your garden to save water and make a big difference.

View our advice

An illustrated outline of a water pipe with a snowflake symbol

How to stop your pipes freezing

Preventing your pipes from freezing over the winter can save you a lot of potential damage and costs. Here's how to do it.

View our advice

An illustrated outline of a dripping tap

How to fix a dripping tap

Here you can read a step-by-step guide on how to fix a dripping tap by replacing the washer.

View our advice

An illustrated outline of a snowflake

Prepare your home for winter

Follow these tips to help you prepare your home for winter and prevent potential damage from frozen or burst pipes.

View our advice

Save water in hot weather

Here are our tips for saving water in and around your home when it's getting hot outside.

View our advice

I have low water pressure

Report a pollution

Water saving home visits

Temporary use ban advice