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Understanding your bill

We understand a bill increase is never welcome. We want to explain why we've had to increase our prices and how we can support you if you're worried about paying.

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Understand bill increases
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Pay your bill
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Find out what's happening in your area, reported incidents and planned works.

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An illustrated outline of a piece of paper with writing on it

Why is my bill going up?

Bills are increasing and we understand this may be worrying. We're here to help explain the increase, where the money will be spent and how we can support you.

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An illustrated outline of a water meter

How to find and read your water meter

Here's how to locate your meter, take an accurate reading, and familiarise yourself with the latest Automated Meter Reading (AMR) technology.

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An illustrated outline of two bank cards

What if I can't pay my bill?

We understand this can be tough and we want to help in any way we can. Here you can find more information and advice on your available options.

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How we calculate your bill

Here you can find more information about how we calculate charges for our household customers.

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An illustrated outline of a water drop with three arrows forming a circle around it

How to reduce your water use

Discover simple tips to reduce your water use at home and in the garden, to help reduce your bill.

Save a little water
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An illustrated outline of two bank cards

How would you like to pay?

Learn more here about the different ways you can pay your water bill online, over the phone, or in person.

How would you like to pay
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An illustrated outline of a house with a van in front of it

What to do when you're moving house

Here's what to do if you're moving home and need to create, change, or close an account.

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An illustrated outline of a person and a tick symbol

Priority Services Register

If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.

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Our Business Plan
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Environmental performance